Cancellation policy

Regular Orders

Orders can only be cancelled before they are fulfilled.

The customer must send an email to customerservice@wanderalong.shop to request an order cancellation. Once we receive the request, we will cancel the order and send a refund to the original form of payment.

We will not any cancel orders that have been fulfilled, are in-transit, or delivered.

Pre-orders 
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. 
You can cancel a pre-order order that has not yet been fulfilled. If the order has been fulfilled, you can't cancel the order, but you can request a full or partial refund.