Frequently Asked Questions
I'm having an issue with my order, what do I do?
Check out our shop policies and send us an email!
How do I care for my bandanas?
Spot cleaning is best, but when in a pinch machine wash cold with like colors.
Air dry only, our bandanas are made of cotton and will shrink 3-4 inches if placed in the dryer.
Iron low, or on a “cotton” setting to remove any creases or wrinkles.
How do you make your bandanas?
Everything in our shop, we design entirely by ourselves!
While we both have screen printing experience (and would love to spend a day in the shop printing Fishdanas) we’re selling at a scale that’s far too big to pull all of our bandanas by hand. Instead, we work with Pine Print Shop to fulfill all of our print needs.
Our blanks are made of 100% cotton, and our designs are printed using water-based inks.
You can find out more here.
Do you offer custom work?
As much as we're a store, we're also a design studio- so yes, we absolutely do!
If you’re part of an organization and you’d like to work with us to create custom or event-specific Fishdanas (or you just like our vibe and want us to make you something) send us an email at hello@wanderalong.shop!
Do you offer PR packages?
We do, but on a rare basis. Feel free to email us at hello@wanderalong.shop and we'll let you know if we'd like to team up!
Please note, we do not offer any form of campus/brand ambassador programs at this time.
Do you offer wholesale?
Yes! You can find us here on Faire, or send us an email at hello@wanderalong.shop
When will you have new Fishdana designs?
Soon... Very soon...
Shop Policies
Shipping
Orders are shipped out once a week, every Monday afternoon.
Currently, we only ship to the US and Canada. We are exploring options for international shipping in the future!
Returns
Please send us an email and we’re happy to start the return process!
Returns are only accepted up to 30 days after an order is shipped, and must be shipped back to us within 7 days of receiving the order. Customer is responsible for shipping all costs. Refunds will be processed after we recieve the returned merchandise and asess it for damages.
All returned products must be unworn, in their original packaging. We cannot refund any worn, damaged, or otherwise imperfect merchandise.
Lost/Stolen Mail
Before you reach out, please take the time to double check that you entered the correct shipping address when you placed your order! It should be listed in your confirmation email and in your tracking information.
If you have entered the correct address, we recommend that you check with your neighbors, family, and friends to make sure no one picked it up by accident! You can also wait a few days to see if it does arrive- sometimes packages get marked ‘delivered’ prematurely, or are just delivered in weird places.
If it’s been 3+ days and you still haven’t located your package, please file a missing mail claim with the USPS and send us an email with your name and order confirmation number! We can work together to find a solution.
Items Returned to Sender
Please send us an email if you’ve been notified that your order was returned to sender. Once we receive your package back to us, we can send it back to you or issue a refund! We just ask that you cover the cost of reshipping.
Damaged Items
We want all of our customers to enjoy a flawless bandana, so we quality check every single order before we mail it out. If it arrives damaged, its likely that it occured in transit or when the package itself was opened.
If your product arrives and it has tears, holes, stains, or other damages, please send us an email including your package details and photos of your damaged order.
We handle damages on a case-by-case basis and would love to help you out! We will send a replacement bandana if the situation calls for it.
Incorrect Shipping Addresses
It is the customer’s responsibility to enter the correct shipping address.
Shipping addresses can be changed, but only before they’ve been shipped. Please reach out to us ASAP so we can correct any addresses we may need to.
We cannot refund, exchange, or replace any orders sent to incorrectly entered addresses.