Frequently Asked Questions
Who is the team behind Wander Along?
Noelle Reboul and Caitlin Henning are the artist-best-friend duo here at Wander Along.
We do everything from designing bandanas to packing your orders! If you reach out, it will be one of us who replies :)
Who makes your bandanas?
Everything in our shop, we design entirely by ourselves!
While we both have screen printing experience (and would love to spend a day in the shop printing Fishdanas) we aren't able to keep up with demand! Instead, we work with Pine Print Shop in Colorado to fulfill all of our print needs.
Our blanks are made of 100% cotton and our designs are printed using water-based inks.
You can find out more here.
Do you use AI to make your products?
The art on all of our products is drawn by hand, by us. No AI assistance here.
How do I care for my bandanas?
Spot cleaning is best, but you can machine wash cold with like colors. For our glow in the dark designs we recommend hand wash only to keep them glowing nice and bright!
Air dry only, our bandanas are made of cotton and will shrink 3-4 inches if placed in the dryer.
Iron low, or on a “cotton” setting to remove any creases or wrinkles.
Do you ship internationally?
Currently, we only ship to the United States.
The only reason why we don’t ship worldwide yet is because shipping to other countries is really expensive and not always dependable.
As soon as we find a cost-effective and well-tested way to ship our products, we’ll post on our socials about it!
Do you offer wholesale?
Yes! You can find us here on Faire, or send an email to hello@wanderalong.shop
Do you do PR packages or collabs?
We do, but on a very rare basis. Feel free to email us at hello@wanderalong.shop and we'll let you know if we’d like to team up!
We ask that when reaching out about a collaboration, you include a bit of information about yourself! We’d like to know your content niche, any relevant links and details about what a collab might look like to you.
Please note, we do not offer any form of campus/brand ambassador programs at this time.
Can you make custom bandanas?
As much as we're a store, we're also a design studio- so yes, we absolutely can! Our Minimum Order Quantity is 100. If you’re part of an organization and you’d like to work with us to create custom or event-specific Fishdanas, send an email to hello@wanderalong.shop!
Can you make (insert animal here) inspired bandanas?
Maybe one day! We take all our requests to heart, and we keep a running list of them throughout the year.
That being said, making bandanas takes a really long time. If you’ve already let us know what kinds of designs you’d like to see, just hang tight!
When will (insert design here) be back in stock?
Most of our products are re-ordered on a month to month basis. Unless it is retired, the item will likely be back in stock within the next 4 to 6 weeks.
I’d like to work for you, are you hiring?
At this time, we do not have any open roles at Wander Along. If an opportunity were to arise, we would post about it on our social media!
Shop Policies
Shipping
Orders are shipped out once a week, every Tuesday afternoon.
Currently, we only ship within the US. We are exploring options for international shipping in the future!
Returns
Please send us an email with your order number and we’re happy to start the return process!
Returns are only accepted within 14 days of receiving the order. Refunds will be processed after we receive the returned merchandise and assess it for damages.
We cannot refund any worn, damaged, or otherwise imperfect merchandise. Any orders returned with stains, tears, or clear signs of wear will not be refunded. Approved returns will be refunded to the original method of payment.
The following items are not eligible for return: Go Fish! B-grade Bandanas, Stickers
Lost/Stolen Mail
Before you reach out, please take the time to double check that you entered the correct shipping address when you placed your order.
If you have entered the correct address, we recommend that you check with your neighbors to make sure no one picked it up by accident.
If it’s been 3+ days and you still haven’t located your package, please file a missing mail claim with the USPS and send us an email with your name and order number!
Once an order has been delivered to the shipping carrier, the risk of loss transfers to the customer. We are not responsible for delays, losses, or damages caused by the carrier after shipment. However, we don’t want you to be left high and dry! We can work together to find the best solution on a case by case basis.
Items Returned to Sender
If your item was returned to sender, the quickest solution is to contact your local USPS office. They will often hold your order upon request, or tell you how you can pick it up.
If this is not an option for you, please send us an email with your order number and shipping address. Once we receive your package back to us, we can send it back to you or issue a refund! We just ask that you cover the cost of reshipping.
Damaged Items
We want all of our customers to enjoy a flawless bandana, so we quality check every single order before we mail it out. If it arrives damaged, it's likely that it occurred in transit or when the package itself was opened.
If your product arrives and it has tears, holes, stains, or other damages, please send us an email including your name, order number and photos of your damaged order.
We handle damages on a case-by-case basis and would love to help you out! Customers must notify us of damaged merchandise within three days of delivery. Claims submitted after this period may not be eligible for replacement or refund. Failure to provide photos or requested information may delay or prevent resolution.
We will send a replacement bandana if the situation calls for it!
Incorrect Shipping Addresses
It is the customer’s responsibility to enter the correct shipping address.
Shipping addresses can be changed, but only before they’ve been shipped. Please reach out to us ASAP so we can correct any addresses we may need to.
We cannot refund, exchange, or replace any orders sent to incorrectly entered addresses.